Privacy Policy

    Last updated: December 10, 2025

    1. Introduction

    Ludada AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video generation service ("Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

    2. Information We Collect

    2.1 Personal Information

    We may collect personal information that you voluntarily provide to us when you:

    • Register for an account
    • Use our video generation services
    • Contact us for support
    • Subscribe to our newsletter or marketing communications
    • Participate in surveys or provide feedback

    This personal information may include:

    • Name and contact information (email address)
    • Account credentials (username, password)
    • Payment information (processed by third-party payment processors)
    • Profile information and preferences
    • Communications with our support team

    2.2 Content and Media

    When using our Service, we collect:

    • Images, videos, and other media files you upload
    • Text prompts and instructions you provide
    • Generated videos and content created using our AI technology
    • Metadata associated with your content (timestamps, file sizes, generation parameters)

    2.3 Usage Data

    We automatically collect certain information when you access and use our Service:

    • Device information (IP address, browser type, operating system)
    • Usage patterns (pages visited, features used, time spent)
    • Log data (access times, errors, performance metrics)
    • Cookies and similar tracking technologies

    2.4 Cookies and Tracking Technologies

    We use cookies, web beacons, and similar tracking technologies to:

    • Maintain your session and remember your preferences
    • Analyze usage patterns and improve our Service
    • Provide personalized content and recommendations
    • Measure the effectiveness of our marketing campaigns

    3. How We Use Your Information

    We use the information we collect for the following purposes:

    3.1 Service Provision

    • Provide, operate, and maintain our video generation Service
    • Process your requests and generate AI-powered content
    • Manage your account and provide customer support
    • Process payments and billing

    3.2 Service Improvement

    • Improve, personalize, and expand our Service
    • Develop new features and functionalities
    • Train and improve our AI models and algorithms
    • Analyze usage patterns and user behavior

    3.3 Communication

    • Send you technical notices, updates, and security alerts
    • Respond to your comments, questions, and customer service requests
    • Send marketing communications (with your consent)
    • Provide information about our Service and company news

    3.4 Legal and Security

    • Comply with legal obligations and regulatory requirements
    • Protect against fraud, abuse, and security threats
    • Enforce our Terms of Service and other policies
    • Resolve disputes and investigate violations

    4. AI Model Training and Content Processing

    As an AI-powered service, we want to be transparent about how your content may be used:

    • Your uploaded content may be used to improve our AI models and algorithms
    • We implement measures to protect your privacy during model training
    • Personal identifying information is removed or anonymized when possible
    • You can opt-out of having your content used for model training by contacting us
    • Generated content may be analyzed to improve generation quality and safety

    5. Information Sharing and Disclosure

    We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

    5.1 Service Providers

    We may share information with trusted third-party service providers who assist us in:

    • Cloud storage and computing services
    • Payment processing
    • Customer support and communication
    • Analytics and performance monitoring
    • Marketing and advertising services

    5.2 Legal Requirements

    We may disclose your information when required by law or to:

    • Comply with legal process or government requests
    • Protect our rights, property, or safety
    • Protect the rights, property, or safety of our users
    • Investigate or prevent illegal activities

    5.3 Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

    5.4 Consent

    We may share your information with your explicit consent or at your direction.

    6. Data Security

    We implement appropriate technical and organizational measures to protect your information:

    • Encryption of data in transit and at rest
    • Access controls and authentication measures
    • Regular security assessments and monitoring
    • Secure data centers and infrastructure
    • Employee training on data protection practices

    However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

    7. Data Retention

    We retain your information for as long as necessary to:

    • Provide our Service and fulfill the purposes outlined in this policy
    • Comply with legal obligations and regulatory requirements
    • Resolve disputes and enforce our agreements
    • Maintain business records and conduct analytics

    When information is no longer needed, we will securely delete or anonymize it. Content you delete may be retained in backups for a limited time for recovery purposes.

    8. Your Privacy Rights

    Depending on your location, you may have the following rights regarding your personal information:

    8.1 Access and Portability

    • Request access to the personal information we hold about you
    • Request a copy of your data in a portable format

    8.2 Correction and Deletion

    • Request correction of inaccurate or incomplete information
    • Request deletion of your personal information

    8.3 Processing Limitations

    • Object to or restrict certain processing of your information
    • Withdraw consent for processing based on consent
    • Opt-out of marketing communications

    To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

    9. International Data Transfers

    Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your privacy and ensure compliance with applicable data protection laws.

    10. Children's Privacy

    Our Service is not intended for children under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

    11. California Privacy Rights

    If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

    • Right to know what personal information is collected, used, shared, or sold
    • Right to delete personal information
    • Right to opt-out of the sale of personal information
    • Right to non-discrimination for exercising these rights

    We do not sell personal information as defined by the CCPA.

    12. European Privacy Rights

    If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR) including:

    • Right of access to your personal data
    • Right to rectification of inaccurate data
    • Right to erasure ("right to be forgotten")
    • Right to restrict processing
    • Right to data portability
    • Right to object to processing
    • Right to lodge a complaint with a supervisory authority

    13. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. When we make changes, we will:

    • Post the updated Privacy Policy on our website
    • Update the "Last updated" date at the top of this policy
    • Notify you of material changes via email or through our Service
    • Obtain your consent for material changes where required by law

    Your continued use of our Service after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

    14. Third-Party Services

    Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you use.

    15. Contact Information

    If you have any questions about this Privacy Policy, please contact us at:

    Email: [email protected]

    We will respond to your inquiry within a reasonable timeframe.

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